Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be responded to in no more than 1 hour after the trouble ticket or email has been submitted. If your case requires further assistance from a sysadmin, we’ll forward the trouble ticket or the e–mail to the person in charge and we will leave a note to notify you that more time will be needed for finding the optimal solution. And if you order the Managed Services package, all of the tasks included there will be carried out whenever you decide.
A Top–Class Client Care Service
If you require assistance while using the Web Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, do not hesitate to reach our client support staff at any time through the ticketing system. Also, in case you require help managing your dedicated server, you can order the Managed Services package, that includes OS updates every week, troubleshooting and software installation services, server monitoring and rebooting services, backup hard drive storage space, etc.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan comes with our cost–free Web Control Panel, which sports a fully detailed knowledgebase plus a selection of how–to video tutorials. Whenever you need help working with the Web Control Panel, just click the Videos or Help buttons in the top right corner.