Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You will find almost all the answers to your questions in the user–friendly Help Center included in our Web Control Panel. It features a rich knowledgebase with regularly asked questions and detailed how–to articles compiled by our capable technical support team.

  • Top quality support service

  • Tutorial Videos

  • For people who prefer to find out how to deal with a frequently encountered issue by watching a video tutorial, we’ve added a collection of video tutorials to our Web Control Panel. All the instructional videos are very short and simple to understand. They offer step–by–step demonstrations of different web site administration operations.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24x7x365 support service and a sixty–minute ticket response time guarantee. Our competent support engineers will be at your disposal night and day to attend to your inquiries and to troubleshoot any problem that you might possibly come across. Simply submit a tech support request from the Help Center and we’ll respond to you in no time.