A 99.9% Server Uptime
We’ve set up our hosting platform using stable hardware components and strongly modified software. Our admins have installed a customized version of Security–Enhanced Linux on our web hosting servers in order to guarantee the highest level of protection and dependability. We’ve added several DDoS prevention appliances together with highly efficient firewalls to make sure our internal network is unassailable and secure.
All Linux hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
If you wish to deliver a premium web hosting service, you can hardly count on the default network configuration in a datacenter. We have set up our own custom internal network to ensure a super–fast connection speed with the outside world.
And because of this, no matter which data centers you pick: our US located datacenter, our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter or our AU located datacenter, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee applies to all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are not very pleased with our services, or if you think that they are insufficient, or if you decide that you need a VPS servers instead of a cloud hosting plan – we will give you your money back, no questions asked.
All domain name registrations are nonrefundable, but you will keep complete control over your domain names even if you delete your account with us.
24/7 Technical Support
We’ve cautiously chosen each individual member of our 24x7 support department to ensure that we can offer you the best help desk support service you can get. Each of our tech support engineers has lots of years of experience working with hosting accounts behind his back, so they know very well what they are doing. Plus, they’re available to you 24–7–365 – you will be able to contact them at any time and they’ll reply back to you as quickly as possible.
Their average support ticket response time is less than 20 minutes, whilst with many other web hosting distributors you have to wait for days. Moreover, we offer you a 1–hour response time guarantee. No matter what happens, your queries will be answered in under one hour.