The client support that you will get from your hosting supplier is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical trouble with an active account. Prompt and clear information about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a genuine website hosting provider and not from a reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them immediately, it's very likely that you'll wait for a few days in order to receive an answer to any question, so your sites may stay offline for quite some time. In contrast, a provider which provides numerous means of communication and has a tech support team that is available at any time can assist you right away and help you reduce or totally avoid any downtime and prospective losses.

24/7 Customer Support in Hosting

The customer and technical support services for our hosting packages are round-the-clock, which means that you can forget about waiting for a few days so as to get assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email. In case you already have an account, you'll be able to open a support ticket in addition to the other three options for communication. You are able to choose the most suitable way to contact us based on what your location is or the equipment you are using. We are able to help you for almost any webhosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in this situation the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

You can try our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and general queries. Our representatives can help you choose the perfect plan or supply you with details about our servers, in order to verify if the system requirements for your sites are met. When you are an existing customer, you can also contact us via e-mail or through our ticketing system, that can be accessed through the Hepsia website hosting Control Panel. We warrant that whenever you employ these two ways of communication, you'll get an answer within no more than one hour and that’s 24/7, including weekends and public holidays. In case you've employed the web hosting services of other companies, even large ones, you are able to compare the reply time as it usually takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you will not ever have to wait for more than 1 hour so as to receive support for any difficulty that you may have with the server or the software which comes pre-installed with it. We warrant this short answer time for all the tickets which you open through your billing Control Panel or e-mail messages that you send to our tech support crew. Furthermore, we have local telephone numbers in several countries around the globe and a live chat service where we'll help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 via the numerous methods of communication, so no matter what your question or issue is, there's always someone to assist you right away. If you need help with third-party software, that you cannot set up or which gives you problems, you are able to benefit from the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server through our company, you can contact us at any time using a number of channels and the maximum time that you will have to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the applications that are pre-installed on the server. To get in touch with us about a technical issue, you are able to open a support ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of basic questions or you'd like to find out about our solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in several countries around the globe. In the event that you need help with third-party software that you cannot deploy or operate effectively, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.