If you have ever had a hosting account before or you've dealt with any other online service, you probably know from your own experience that for many things it's better to talk to a live person on the telephone instead of exchange tickets or email messages. If you want to find out more about a specific service before you decide to buy it or in case something small-scale should be made, for example, it'll be far easier and quicker to do it in real time. If you're able to talk with representatives by phone, it's also very likely that you're using the services of a real web hosting provider, not just a reseller. The type of support that you'll get on the telephone differs between different suppliers - from very general matters to experienced tech support. Usually most providers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via electronic mail or tickets.

Phone Support in Hosting

All of our hosting plans feature telephone support fourteen hours a day even on official holidays, so if you don't have an account yet, you will be able to give us a call and learn more about our solutions or if we will meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so you'll be able to contact the number which is nearer to you. In case you are an existing customer, we can assist you promptly with any general and billing matters and with a number of tech matters to save you time and efforts - we acknowledge the fact that often it's quicker to talk with a live person and get things done without delay. Of course, some situations cannot be taken care of on the phone, so in such a case you are able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live phone support 14 hours a day as a part of the support services for each semi-dedicated server plan that we provide. Due to the fact that some issues are more complex and time-consuming, you'll have to open a ticket in case you come across such a problem, still for all billing, general or small-scale technical issues you can always give us a call and we will help you instantly in order to save you the time you will need to spend on opening a ticket. Even if you don't have an account yet, you will be able to find out if you can host your sites on our advanced cloud platform or you are able to receive any other general info about our semi-dedicated solutions. We have local numbers in the United States, the UK and Australia plus an international number, which means that you can call the one that is closer to where you live.