One-Hour Response Guarantee in Hosting
In case you are using one of our Linux hosting and you’ve got a query or come across an obstacle, you can touch base with us 24x7x365 by posting a customer support ticket or by writing an e-mail and we’ll make sure that you get a reply in less than 60 minutes. If the issue can be resolved, we will do it before we respond to you, whereas in case there is something that you have to do on your end, we will give you all the needed information – what settings to check, what workable solutions to try, and so on. Typically, you’ll obtain a response within less than 30 minutes, which implies that waiting for hours or even for more than one day to get help is something out of the question. Our sixty-minute response time guarantee is valid for any query that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you post a trouble ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will get a reply within 1 hour max. You can touch base with us whenever you like with regards to general, technical or billing issues and due to the fact that we will be at your disposal 24 hours a day, 7 days a week, you’ll always get assistance in a timely fashion. Depending on the particular issue or question, we will give you more details, fix the problem if it has been caused by something within our reach or inform you how to proceed if you have to adjust a given setting for an Internet app that we do not have access to. You can forget about waiting for a whole day for each single answer. In fact, in the majority of cases we respond to tickets and emails within no more than twenty-twenty five minutes.