Live Chat Support in Hosting
In addition to the telephone and ticket support, we provide live chat support too. You are able to contact us every day, which includes holidays and weekends, and we will give you more information about the Linux hosting that we supply if you are not a customer yet, or about basic and billing questions if you already have a user profile. Although for solely tech matters you need to open a ticket to the tech support, since such issues will need additional time to be taken care of, you may still get in touch with us on our live chat for some technical details. To give you an example, we're able to help you set up an email address in your email client or troubleshoot various problems, saving you considerable time. Even if our phone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Servers
We provide a live chat service that is accessible to all of our potential and active clients. If you are looking for a new website hosting account, you'll be able to chat in real time to one of our representatives and obtain more information about our semi-dedicated hosting plans so that you can select the optimal package for your web sites. If you already have an account with us, we will support you in a timely manner with billing, general and 1st level techmatters. Even though in certain cases you'll have to open a support ticket as there're situations that cannot be resolved on the live chat, we'll be able to assist you with various common jobs, for example setting up an e-mail account in an email client or forwarding one domain to another one. This way, you will benefit from timely assistance and you will save time and effort.