Integrated Ticketing System in Hosting
With a hosting from us, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst browsing your files or editing various account settings. The ticketing system is being closely monitored 24/7 by our client service staff and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to get help. In stark contrast with certain companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information concerning any billing or technical issue. Also, you can read a number of articles, which will help you fix the most commonly faced complications yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting plans, was developed with one idea in mind – that you should be able to manage everything connected to your semi-dedicated account in one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an inquiry or come across a problem, you can contact our support staff members straight away without having to sign in to a totally different admin console. You can browse through your files or check different settings within your account whilst sending a new ticket or reading the reply to an old one. In case you have a lot of tickets and you want to track down a specific one, you can use the smart search option, which is available in the Help section. We guarantee that you will obtain an answer in less than an hour irrespective of the essence of your query or issue.